Gaming isn't just about winning or losing — it's about having fun. b399 believes gaming is at its best when it's mindful and in control. Our responsible gaming tools are here to support you.
Responsible gaming means keeping gaming as a form of entertainment — not a way to solve problems or earn income. At b399, we believe every player can have an enjoyable experience when they play with awareness.
Online gaming is growing rapidly in Bangladesh, and with that growth comes an increased risk of problem gambling. b399 takes this seriously — we actively work to protect the well-being of every user.
Did you know that responsible gamers tend to enjoy their experience for longer? That's because they manage their budget, stick to time limits, and keep a clear head even after a loss. b399 supports this mindset and provides all the tools you need — completely free.
Remember — playing on b399 is entertainment, not an investment. Every bet is for fun, not to recover losses. If the game stops feeling enjoyable or you feel like you're losing control, that's your cue to stop.
Use b399's responsible gaming tools to take control of your own protection.
Decide how much you're willing to spend before you start playing. Stick to that limit no matter what — win or lose.
Decide in advance how long you will play each session. Set an alarm and stop when it goes off.
"Chasing losses" is the most dangerous habit. If you're on a losing streak, stop — come back fresh the next day.
Using money meant for rent, food, or family expenses on gaming leads to serious problems.
Gaming while angry, anxious, or feeling low leads to poor decisions. Play only when you're in a calm state of mind.
Avoid playing for long stretches without a break. Regular pauses keep your mind fresh and help you make better decisions.
Hiding your gaming habits from family or friends is a sign that a problem may be developing.
Everything you need to stay in control — all free of charge
Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately, but increasing it requires a 24-hour waiting period — this is intentional by design.
Takes effect immediatelySet a limit on how long you can play in a single session. Once the time is up, b399 will automatically log you out and encourage you to take a break.
Auto LogoutIf you need a short break, temporarily suspend your account for 24 hours, 72 hours, or 7 days. During this period, you won't be able to log in or place any bets.
1–7 DaysYou can exclude yourself from b399 for 30 days, 6 months, 1 year, or permanently. While the exclusion is active, your account cannot be reactivated under any circumstances.
30 Days–PermanentView your betting history, win/loss stats, and deposit/withdrawal records at any time. Understanding your own patterns makes it easier to stay in control.
Full TransparencyDon't hesitate to talk about a gaming problem. b399's support team is here to help and can point you toward professional assistance if needed.
Available 24/7Problem gambling often develops gradually. Watch out for the following signs that may indicate you need support:
Chasing losses by betting more after a losing streak is one of the clearest signs of problem gambling.
Hiding from family or friends how much time or money you have spent.
Spending money meant for rent, installments, or family expenses on gaming.
Feeling irritable, restless, or anxious when you can't play.
Failing to give time to family, friends, or work because of gaming.
Borrowing money or taking out loans to fund gaming.
Ask yourself the following questions honestly — this is just between you and yourself:
If you answered "Yes" to 2 or more questions, consider speaking with b399 Support or looking into self-exclusion.
Problem gambling is a mental health issue, not a personal weakness. Seeking help takes courage. The b399 Support Team is here to help — without judgment.
When you contact b399 support, your information is kept strictly confidential. Your identity will not be shared with anyone.
Activate b399's responsible gaming features — just a few simple steps
Log in to your b399 account. If you don't have one yet, register now.
Click the profile icon in the top right corner and go to the "Responsible Gaming" option.
Deposit limit, session limit, cooldown, or exclusion — choose whichever works best for you.
Confirm your settings. Decreasing a limit takes effect immediately. Increasing or removing a limit requires a 24-hour waiting period.
If you have trouble activating any tools or need urgent help, contact b399 Live Chat directly — available 24/7.
Questions we frequently receive about responsible gaming.
For more information, visit our Full FAQ Page here.
We don't just set the rules — we follow them and put them into practice
Strict age verification process. No account is activated without proof of 18+.
The algorithm detects risky gaming patterns and sends you alert notifications.
All b399 support staff are trained in responsible gaming.
The responsible gaming policy is reviewed and updated on a regular basis.
We believe a happy, healthy gamer is good for b399 in the long run too. So our interests are genuinely aligned with yours. We want you to play with enjoyment, play with control, and stay with b399 for the long haul.
Whenever you feel like you need help, the b399 Support Team is here for you. No judgment — just support. That's our commitment.