b399 Terms & Conditions — Complete Guide to Membership & Use

1General Terms & Conditions

B399 is an international online gaming and betting platform operated for entertainment purposes. By using b399's services, you acknowledge that you are participating on this platform voluntarily, knowingly, and at your own risk.

These terms are provided in English for b399 users. However, the English version shall prevail in the event of any legal interpretation. If a user has local legal obligations that affect their use of b399's services, that responsibility lies entirely with the user.

2Account Registration & Verification

To create an account on b399, the following conditions must be met:

• Each person may only create one account. If multiple accounts are found, all of them will be terminated.
• Accurate and complete information must be provided at registration. Providing false information will result in account closure and forfeiture of any deposited funds.
• Your account login credentials must be kept strictly confidential. You may not allow anyone else to use your account.
• As part of the KYC (Know Your Customer) process, b399 may request identity documents or bank statements at any time.
• Withdrawals may be delayed if verification has not been completed.

3Age Restriction & Eligibility

B399's services are intended for individuals aged 18 and above only. Use of this platform by minors is strictly prohibited.

By registering, you confirm that you are over 18 years of age. If b399 suspects any user of being a minor, the account will be temporarily suspended immediately and proof of age will be requested for verification.

4Deposit & Withdrawal Policy

Deposits and withdrawals on b399 can be made via mobile banking and bank transfer. Key terms and conditions for transactions:

• Deposits are generally credited to your account instantly. Bank transfers may take 1–2 business days.
• Withdrawals can only be made from verified accounts. The minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the deposit. Withdrawals to a different method may require additional verification.
• B399 reserves the right to delay or suspend withdrawals in cases of suspicious transactions.
• If money laundering or fraud is suspected, the relevant authorities will be notified and the account will be closed.

5Bonus & Promotion Terms

B399's bonus and promotional offers are subject to specific terms and conditions. Always read the relevant bonus terms before claiming any offer.

• Wagering requirements: Every bonus carries a wagering requirement (typically 10x–30x). This condition must be met before any bonus funds can be withdrawn.
• Validity Period: Bonuses must generally be used within 7 to 30 days of being issued. Any bonus not used within the specified period will be forfeited.
• One bonus at a time: Multiple bonuses cannot be used simultaneously unless specifically stated otherwise.
• Maximum Withdrawal Limit: Some bonuses may have a maximum withdrawal limit on bonus winnings.
• Abuse: If b399 finds evidence of bonus system abuse, it reserves the right to cancel the bonus and close the account.

6Betting Rules & Regulations

B399's Sports Betting and casino games operate under the following rules:

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cashout feature applies).
• If a bet is incomplete due to a technical issue, b399 will make a decision based on system records.
• If a match is cancelled, the full stake is generally refunded. In cricket, if the DLS method is applied, bets will be settled accordingly.
• If odds are clearly erroneous, b399 reserves the right to void the affected bet.
• B399's decision is final regarding the settlement of any bet on events involving match fixing or score manipulation.

7Prohibited Activities

The following activities are strictly prohibited on b399 and will result in account termination:

• Creating multiple accounts to collect bonuses (bonus hunting).
• Using another person's identity documents or payment methods.
• Using arbitrage betting or betting software to exploit the system.
• Attempting to introduce hacking tools, viruses, or malicious code into the platform.
• Engaging in money laundering or any other unlawful financial activity.
• Intimidating or harassing b399 officers or employees.

8Account Termination & Suspension

B399 reserves the right to suspend or terminate any account at any time for the following reasons:

• Violating the terms and conditions.
• Providing false or incomplete information.
• If proven to be a minor.
• For fraudulent or suspicious conduct.
• The user has submitted a self-exclusion request.

Users may also close their account at any time by contacting b399 Support. Any outstanding balance will be refunded within 30 business days, unless the account was closed due to a terms violation.

9Privacy & Data Protection

B399 places the highest importance on protecting users' personal information. Under our privacy policy:

• Users' personal information is never sold to third parties.
• Data is used solely to provide services, meet legal obligations, and ensure security.
• All data is stored with SSL encryption.
• For more details, visit our Privacy Policy read.

10Responsible Gaming

B399 treats responsible gaming as a core principle. We believe gaming is for entertainment, not a solution to financial problems.

• Deposit limits: You can set your own daily, weekly, or monthly deposit limits.
• Cooldown period: Option to temporarily suspend your account for anywhere between 24 hours and 7 days.
• Self-Exclusion: You can request to exclude yourself from the platform for a period of 30 days or permanently.

To learn more about responsible gaming, visit our Responsible Gaming View page.

11Service Changes & Interruptions

B399 reserves the right to modify, upgrade, or temporarily suspend any part of its services at any time without prior notice. Service disruptions may occur in the following situations:

• During scheduled server maintenance or upgrades.
• In the event of a cyberattack or unexpected technical failure.
• For legal or regulatory reasons.

B399 is not liable for any losses caused by service interruptions. However, losses on active bets will be considered for compensation on a case-by-case basis.

12Dispute Resolution

If you have a dispute with b399, contact customer support first. Most issues are typically resolved within 24–72 hours.

If you are not satisfied with a decision, you may file a formal complaint through b399's dispute resolution process. Please submit your complaint along with all relevant information and supporting evidence.